Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must generally be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@outxgear.com.

Please do not return an item without first contacting us. If your return is accepted, we will provide instructions regarding whether and where the item needs to be returned. Items sent back without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or if you receive the wrong item, contact us as soon as possible at support@outxgear.com.

Please include your order number and photographs of the item and its outer packaging. We may request additional photographs, video, or other information when necessary to evaluate and resolve the issue.

Once we have reviewed the information provided, we will contact you with the appropriate resolution and instructions. Depending on the circumstances, a return may not be required.

Please keep the item and all original packaging until your claim has been resolved.

Return Shipping

For returns requested because of a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for return shipping costs.

Return eligibility, shipping responsibility, and the appropriate return destination may vary depending on the product and circumstances of the return.

If a return is required, OutXGear will provide the appropriate return instructions and return destination after the return request has been reviewed.

Do not return an item to the address shown on the original shipping package unless instructed to do so by OutXGear.

Refunds

We will notify you when your return or refund request has been reviewed.

If a refund is approved, it will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping charges, if any, may not be refundable unless the product was damaged, defective, incorrect, or otherwise eligible for a shipping refund.

Questions

For questions regarding returns or refunds, contact us at support@outxgear.com.